Terms & Conditions
Please read the following terms and conditions before choosing to book a furnished serviced apartment with Milson Serviced Apartments.
1. Bookings and rates
Bookings can be made for 1 bedroom apartments with a minimum 2 night stay. 2 or 3 bedroom apartments however require a minimum 3-7 night booking. Accommodation including New Year’s Eve require a minimum 7 night booking. Any booking that is due to check out on either Christmas Day, or New Year’s Day will incur the accommodation cost for the following night.
All rates are subject to change at any time. The rental rate varies depending on how long you are staying, the fit out of the apartment and location. Rates are at the discretion of Milson Serviced Apartments, they also take into account seasonal trends.
For all enquiries please contact us at email@example.com and our booking consultants will respond with the availability details and rates.
For all bookings please phone us on + 61 2 9959 3450 or email firstname.lastname@example.org with your details.
Our office hours are: Monday - Friday 8:30am and 5:30pm; Sat 9am - 1pm; Sundays & Public Holidays - Closed.
An after hours duty manager is available by pre-arranged appointments for early or late checkins Mon-Sat 6:30am - 11:00pm and Sundays & Public Holidays 6:30am - 10pm and for emergency callouts.
Bookings are only tentatively confirmed until receiving your 20% deposit payment. All accommodation must be paid for in advance or upon arrival. In the unusual case that your choice of apartment is not available, Milson Serviced Apartments reserves the right to provide alternative accommodation of similar standard.
Our office hours are
- Mon to Friday 8.30am to 5.30pm
- Saturday 9am – 1pm
- Sundays and Public Holidays – Closed
- Our office is closed 25 Dec and 1 Jan. Check ins are unavailable on these days.
Please note that check in prior to 2pm cannot be guaranteed unless the night before is booked, however we will endeavour to have your apartment ready as early as possible.
After hour key collection requires a pre-arrange time made with the office within normal business hours or via email to email@example.com
A call 30 mins prior to this approx appointment time to our AH mobile on 0418 618 518 is required to ensure someone is here to meet you at our office upon your arrival to check you in. (AH mobile is also on your confirmation for your convenience).
Any change/delay to the prearranged arrival time must be notified to the office during business hours or alternatively AH on 0418618518.
Please Note: After hours checkins are only available from 6:30am until 11pm Mon – Sat, and 6:30am - 10pm Sunday/Public Holidays.
Payments can be made by either Cash, Electronic Funds Transfer, Credit Card or Direct Bank Deposits.
Payments made by cash, electronic funds transfer or direct bank deposits will also require a credit card on file for security. Sorry but we do not accept cheques.
3. Credit Cards
Milson Serviced Apartments accepts most major credit cards. All credit card payments are subject to merchant fees. (Visa, Mastercard, American Express 2.2%, Diners Club 4.0%). All merchant fees are non-refundable once processed.
4.Cancellation / Refund Policy
Milson Serviced Apartments will refund any prepaid amounts (less $55 administration fee) if the property can be re-booked for the dates of your booking. If a substitute booking cannot be found, cancellation fees are as per the following schedule – please note Xmas and New Year period*
Cancellation fees are calculated on the full booking amount:
30+ days before arrival
- $55 administration fee charged
11 – 30 days before arrival
- 50% of booking charged + $55 administration fee
0 - 10 days before arrival
- full booking charged
|Xmas/New Year Cancellations:|
30+ days before arrival
- $55 administration fee charged
0 - 30 days before arrival
- full booking charged
5. Cancellation by Milson Serviced Apartments
Milson Serviced Apartments reserves the right to cancel any booking before or during your stay. Should this occur, MilsonSA will either provide a full refund for the remainder of your stay, or move you to an alternative apartment of a similar standard. If damages occur and/or the terms and conditions are breached, then the guest may be asked to leave. In this case, no refund will be provided and damage charges will be levied.
6. Booking Amendments
Amendments - for reduced stays once you have commenced your occupancy, no refund will be made if a substitute booking cannot be found. If you would like to add to your stay, this will be subject to availability.
Extensions - If you would like to extend your stay, 7 days notice must be given to take up the extension however no guarantee of occupancy is given as we reserve the right to re-book the apartment. No guarantee for continuance of accommodation in the same apartment can be given, however we will endeavour to accommodate this wherever possible.
7. Key Collection
All check-ins within normal business hours should attend our office where you will be shown to your apartment by one of our staff. For check-ins out of normal business hours, an appointment must be made within normal business hours and a phone call to the after hours mobile number provided on your confirmation 30 mins prior to arrival for a duty manager to meet you at our office for check in.
8. Arrival / Departure
Check in time is 2pm and check out time is 10am, unless alternative arrangements have been made with our office. For very early arrivals, we suggest booking from the night before to secure an early check-in. Please note that our earliest check in is 6:30am including when the night before has been booked.
After hours checkins are only available from 6:30am until 11pm Mon – Sat and 10pm Sunday and Public Holidays.
9. Guest Responsibilities
- It is the responsibility of every guest to read and abide by these terms and conditions.
- It is the responsibility of all guests to report any issue with the property to the Management. This includes any disturbance, damage, loss or any criminal matter relating to the property.
- Apartments are to be used only for accommodation. Parties or commercial use is strictly prohibited.
- All damages and breakages payable (see ‘Damages & Breakages’ section).
- The number of tenants must not exceed the maximum number allowed and listed on your booking confirmation. If a property is reported to be overloaded, the tenants will be asked to vacate, with no refund given.
- All apartments are privately owned, please respect this and do not move furniture around.
- Guests should show respect and care for the property and ensure doors and windows are locked when vacated.
- Guests are expected to keep the property at an acceptable level of cleanliness that would be considered acceptable to an average person. Any unacceptable damage resulting from poor cleanliness will be charged to the guest. If cleaners are required to make additional charges these will be passed on to the guest also.
- A departure clean is payable (see ‘Cleaning’ section).
- Please consider other residents, guests and tenants at all times and remember that your accommodation is in a residential apartment block with other people to consider.
- Pets are not allowed in any of our properties.
- All apartments are non-smoking.
A departure clean is payable. All guests incur a departure cleaning fee on each booking for cleaning on check-out, the following charges are a general guideline.
For stays over 8 days, your apartment will receive a weekly linen change which includes a light clean. This is included in the cost of your accommodation. Any additional cleaning requirements should be organised with our office.
Studio/One bedroom Apartment
Two bedroom Apartment
Three bedroom Apartment
Three bedroom Harbour View Apartment
Excess cleaning required upon checkout above a standard clean will incur additional charges in addition to the departure clean fee. Please note that sofa bed linen is only included when the number of guests exceeds 2 people (1 bedroom apartments), or 4 people (2 bedroom apartments). Sofa bed linen is available for an additional charge.
11. Damages and breakages
Your credit card details will be held as security. Breakages or damage to the apartment resulting from your occupancy will be paid for by the guest. In the event of damages incurred by you or your visitors to the apartment, your credit card will be deducted with a charge in accordance with the damages and a receipt will be forwarded to your nominated email address.
All apartments are fully furnished and equipped with linen.
All apartments at minimum have their own kitchenette, laundry facilities, Flat Screen TV with Foxtel, security car parking and self-contained balconies.
Electricity: All Utilities are included in the rental rate for normal consumption. Excessive usage may incur additional charges.
Telephone: Please note there is no phone line in these apartments.
Internet: Stays within the Milson building have "Milson Executive WiFi" available at an additional cost. Several packages are available and may be purchased from within the apartment, or you may pre-purchase a voucher. Wireless Broadband rental service is also available for other buildings and is provided at an additional cost by contacting our office. To ensure services are available upon arrival please pre-book at firstname.lastname@example.org or call +61 2 9959 3450 between 8:30 am and 5:30pm weekdays or 9am-1pm Saturday.
14. Additional Services
Milson Executive Apartments can also arrange for the following services, subject to availability and occupancy restrictions within the apartments. Please request when booking to help ensure availability.
- Portable/fold-up beds
- Additional Housekeeping